Head of Culture
Job Description
Impact Payments is an electronic payments company founded in 2021 and based on decades-worth of experience in the financial sector. We partner with businesses to process payments and protect their most valuable asset, their cashflow. As an advocate for our clients, we save them thousands of dollars through unsurpassed service, best industry rates and absolutely no hidden fees or complex contracts.
As a company, Impact Payments is committed to providing our employees with great compensation, time freedom, camaraderie, alignment of goals and values, collaboration and a shared vision of serving others. Each and every one of our employees, partners and representatives embody our 5 core values:
- Integrity
- Empowering Environment
- Excellence
- Loyalty
- Camaraderie
Impact Payments is currently looking for a Head of Culture who would report to the CEO and CFO. The Head of Culture is responsible for everything that defines Impact Payments’ culture and core values. With this mandate, this role focuses on providing an empowering and enriching environment for team members and clients through ensuring service and support needs are met at all times.
Functional Responsibilities
- Aligns departments and team members with Impact Payments’ mission, vision and core values
- Act as a liaison between team members and the executive team
- Champion big wins across company communications, ensuring all team members feel included and seen
- Initiate, plan, organize and manage team-building events, and retreats
- Evaluates the relationship between these initiatives and its impact on team productivity and communication
- Managing calendar of team and VIM important dates (birthday’s, anniversaries) and initiate recognition efforts on identified dates
- Act as the “first point of contact” for new hires, partners or team members to begin the onboarding process and connecting them to the appropriate departments to get access to platforms, setting dates for meetings and trainings
- Goes through Misc. tickets and re-assigns for completion
Qualifications
- Well developed understanding of Impact Payments business, team members and processes
- Thorough understanding of internal documents and files to be a centralized source of reference for stakeholders, both internal and external
- Strong verbal and written communication skills with a focus on problem solving
- Outstanding work ethic and commitment to working with others
- Effective decision making skills